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Thursday, October 23, 2014

Bulk Email Express - Email Marketing Software - Anti-spam policy

The Bulk Email Express Anti-spam policy

Bulk Email Express has a no tolerance spam policy. Bulk Email Express is intended for businesses and organizations that have an established list of permission-based opt-in email addresses. We provide our product only to those who follow our no tolerance, anti-spam policy.

Bulk Email Express has a strict anti-spam policy. User accounts will be terminated if they send unsolicited email messages.  If you try to send unsolicited email messages via you free edition or a paying edition, we will immediately close your account. You will not get any refund.

All emails sent via our email marketing software should contain a mandatory unsubscribe link.

If you know or suspect any violators, please notify us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it. . Every complaint is investigated, and you will receive a response from our abuse team detailing the action we’re taking to deal with the issue.

What is Spam?

Spam is unsolicited email also known as UCE (Unsolicited Commercial Email). Spam is any email you send to someone who hasn’t given you their direct permission to contact them on the topic of the email. You can read more about this definition at Spamhaus.

To send email to anyone using Bulk Email Express, you must have clearly obtained their permission. This could be done through:

An opt-in can occur either via a signup form on a Website, at a point-of-sale signup form, or on a physical signup sheet. If someone completes an offline form like a survey or enters a competition, you can only contact them if it was explained to them that you would be contacting them by email and they ticked a box indicating they would like you to contact them. Any opt-in form should include a clear description of what will be sent and how often it will be sent. Purchased lists may not be used within the Bulk Email Express system, regardless of the source or permission status.

As a user of Bulk Email Express, you may not:

  • Send email to people who have not specifically requested that information from you.
  • Use email lists that you purchased, rented, leased, or in any way bought from a third party (whether they are opt-in or not).
  • Have a pre-checked field on your subscription form.
  • Collect subscribers somewhere other than on your website.
  • Email someone who has requested to be removed from your email list.
  • Have a subscription form that subscribes users to an unrelated list.
  • Send out unrelated offers or unrelated content to your newsletter list.
  • Add an email address into a list without the subscriber's permission.
  • Send unsolicited email through a third party in order to try to get people to sign up to your Bulk Email Expresse mail list.
  • Scraped or copy and pasted from the Web. Just because people publish their email address doesn’t mean they want to receive from you.

These aren't the only things we might consider spam. But they're a good guide.

Not sure if we'd consider something to be spam? Contact us and find out!

As a user of Bulk Email Express, you may

  • Send out a regular newsletter to a recipient who has opted-in to receive it.
  • Send out information and content to recipients who have requested to receive content on that topic from your organization.


The Emails that you send via our Email Marketing Software MUST contain:

  • A single-click unsubscribe link that instantly removes the subscriber from your list. Once they unsubscribe, you can never email them again.
  • The name and physical address of the sender. If you’re sending an email for your client, you’ll need to include your client’s details instead.

A Bulk Email Express user is spamming me.

If you believe you have received spam from a Bulk Email Express user, forward the email you received to us at This email address is being protected from spambots. You need JavaScript enabled to view it. . Please include the headers of the email when you forward it, and briefly tell us why you believe the message is spam. We take all spam complaints seriously and will investigate promptly.

Bulk Email Express – Email Marketing Software

Questions about the anti-spam policy.

If you have any questions about spam, our Anti-Spam Policy, or if you want to report spamming activity by one of our customers, please contact our abuse department at:

Postal Address
Bulk Email Express
230 Henri Bourassa E. Suite 205
Montreal, Quebec
H3L 1B8, Canada
This email address is being protected from spambots. You need JavaScript enabled to view it. .

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